FAQ’s

General

I’ve searched your website but my car’s not listed. Will you still buy it?

If you can’t find your car the chances are it was registered before 1992 or is an import. If this is the case, please contact us to talk to one of our representatives and receive a customised manual evaluation.

If your car is none of these and you still can’t get an online valuation, contact us to talk to one of our representatives.

Will you buy my car even though I have outstanding finance against it?

Yes, we can settle any outstanding finance that you hold with your finance company. To do this you’ll need to bring along your most recent settlement letter to the handover appointment, and the outstanding balance will be deducted from the amount we pay you.

My car’s not running at the moment, will you still buy it?

We certainly will. With non-runners we’re not able to offer a valuation online as every case is different, and we want to make sure we give you the best price possible. Get in touch to arrange a valuation in person.

If my car is an import, will you still buy it?

Yes, we do buy imported cars. There are two types of imports: a “parallel” import, which means the vehicle was purchased from within the EU and a “grey” import, which means it was purchased from outside the EU.

My car has private registration plates. Will you still buy it?

Yes we will. We understand you’ll probably want to keep your plates, and if so you’ll need to contact the DVLA to organise transfer to another car, or complete a retention certificate for re-using them at a later date. This will need to be sorted out before completing the handover of your car to us.  Alternatively, you can choose to leave the private plate on your car.

If my car is registered outside the British mainland, will you still buy it?

We only buy cars registered in England, Wales, Scotland and Northern Ireland. 

Is it possible to sell a car on behalf of a family member or friend?

Yes, but you’ll first need the following things:

  • Their original ID (a driving licence or passport)
  • Their bank card (for payment details)
  • A signed letter of authorisation from the owner of the car
  • Their bank details will also need to match those on the V5 Document (log book)

A family member has passed away, am I able to sell their car?

Yes, if you’re the executor of their estate. You’ll need to apply for a Probate Certificate stamped by the court (if there was a will) or a Grand of Letters of Administration stamped by the court (if there was no will). These are legal documents which confirm that you, as the executor, have the right to dispose of the deceased’s assets. Along with either of these documents, we’ll also need to see the Death Certificate, the V5 Document (log book) for the vehicle and photo ID to prove that you’re the executor to the estate. We can only pay the executor named on the documents.

Is it possible to sell a car on behalf of a company?

Yes it is, provided you have all the relevant information and proof of ownership documents. In these instances, we’re only able to pay the money into the company’s bank account, not an individual’s.

 

Getting a car valuation

You’ve given me an online car valuation, but will that change when I turn up?

Prices in the used car market can change quickly, and this is why our valuations are only valid for 7 days. Within this period, if the information you’ve provided is honest and correct, we promise to honour the final price that we provided online.

Will I be charged a transaction fee?

No, there’s no transaction fee or any other nasty hidden costs to catch you out.

How do you calculate the online valuation for my car?

The used car market fluctuates from day to day. To ensure we always give you an accurate, fair price we use a database of over one million used car prices which gives us the latest information to base our valuations on. 

How does your price guarantee work?

It couldn’t be simpler – if the information you provide is correct then we guarantee to honour the final price that we provided online.

Do I have to provide full details of my car’s condition?

The more information you can give us, the more accurate your car valuation will be. However, we understand it’s not always easy to
appraise the condition of your car, and that’s why we let you choose
– either enter all details yourself or leave the condition appraisal
to one of our experienced and trained Handover Executives who will
complete the process with you.

I received a valuation online a few months ago, is it still valid?

Our valuations are only valid for 7 days as the value of used cars can change from day to day. Please re-enter your information for an updated valuation based on the very latest market prices.

If I don’t accept your offer are you going to hassle me?

No, that’s really not in our nature. You can get a valuation without even providing
your contact details because we want you to decide at your own pace.
We’d rather be known for our fair prices, honesty and exceptional
service, not for how we hassle customers.

Come and visit us in person

Do I have to make an appointment or can I just drop into one of your branches?

It’s always best to make an appointment in advance. Contact us
to make an appointment.

How long should my appointment take?

Each appointment takes around 30mins. One of our Handover Team will greet you,
validate your vehicle’s details and perform a condition appraisal
of your car with you, before confirming the final valuation. If
you’re happy with that, they’ll then finalise the necessary paperwork
and you can complete the sale there and then.

Those all important documents

I don’t have a V5 registration document. What can I do?

If you don’t have an original V5 Document (log book) we won’t legally be able to buy your car. This is the paperwork that proves you’re liable for the vehicle. You can obtain a new V5 by completing a V62 document which you can get from your local post office or DVLA website, and this takes around four weeks to process.

The V5 registration document is not in my name, is that a problem?

Unless you’re selling the car for a friend or relative the V5 Document needs
to be in your name and we can’t buy the car if it’s not. If there
are legitimate reasons why it’s not in your name, please contact
us, and one of our representatives will be able to help you.

Handing over your car

What do I need to bring with me to my handover appointment?

As well as your car (don’t forget that) you’ll need to bring along:

  • ID – a driving licence or passport
  • V5 Document (log book) in your name
  • Bank card (for payment details)
  • Service book if relevant
  • MOT Test certificate if relevant
  • Finance settlement letter if relevant
  • Any spare keys or car handbook

One of our representatives will go through the full handover process before your appointment so you know what to expect.

How long should my appointment take?

Each appointment takes around 30mins. One of our Handover Team will greet you, validate your vehicle’s details and perform a condition appraisal of your car with you, before confirming the final valuation. If you’re happy with that, they will then finalise the necessary paperwork and you can complete the sale there and then.

Do I leave my car with you if I agree to sell? 

Yes, so please make plans for getting home afterwards. Please visit our location pages to find the best way to get home.

I still have some remaining months on my road tax, will I lose this?

You’ll be able to claim back the value remaining on your road tax from the DVLA. You’ll need to complete a V14 form, which we can provide at your handover appointment.

When should I cancel my insurance?

You should cancel or transfer you insurance after completing the sale. That
way, you can rest assured you’re covered right up until you drop
it off with us.

Getting paid

How do I know I’ll get paid?

We’re a registered company, not a private buyer, and we offer the
financial security that comes with that. We pay by cash or bank
transfer and the money will be in your account by the end of the
next working day. And with no hidden charges to pay, you get every
penny.

How do I sort out the outstanding finance I have against my car?

We can settle any outstanding finance that you hold with your finance company. To do this you’ll need to bring along your most recent settlement letter to the handover appointment, and the outstanding balance will be deducted from the amount we pay you.

How will you pay me?

We pay by cash or bank transfer and the money will be in your account
by the end of the next working day. And with no hidden charges to
pay, you get every penny.

I think I might owe more on finance than the car is worth. What
happens then?

If this is the case, we can still buy your car. You’ll need to pay the difference
between the value of the car and the settlement figure by debit
or credit card when we carry out the handover.

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